Legal Terms

The purpose of these Legal Terms is to regulate the use of the website (hereinafter the Web or website). In order to comply with the provisions of Act 34/2002, of 11 July, on information society and e-commerce services, it is here by stated that the aforementioned website is owned by the business entity FUERTCAN, SL (here in after SBH HOTELS & RESORTS), with registered office in c/ General Vives, nº 71, (CP 35007 ), . Email contact:

Privacy and data processing policy

In accordance with the provisions of Law 15/1999 of 13 December on the Protection of Personal Data, we inform you that your data will be incorporated into a database owned by SBH HOTELS & RESORTS in order to make the reservation in our hotel, as well as to send you informative e-mails about offers and promotions for Hotels from the SBH HOTELS & RESORTS chain.

We request your permission to send you informative communications about our hotels via post/fax/email, as well as to disclose your personal information to SBH HOTELS & RESORTS Hotels in order to send you informative communications about hotels from the chain. The customer may at any time exercise their right to access, rectify, cancel and oppose this data, by notifying SBH HOTELS & RESORTS S.L., by email to the address

This site is property of SBH HOTELS & RESORTS, created to offer the services requested by the client. In accordance with current legislation, SBH HOTELS & RESORTS has taken all the necessary technical and organisational measures to comply with the regulations on the Protection of Personal Data. SBH HOTELS & RESORTS guarantees total privacy when using our services, and therefore the following statement will provide you with information about our policy of personal data protection, so that you can decide what information you wish to provide voluntarily. The personal data that is collected through this website is used solely to service your request for information, or to manage the sale of the products requested by you.

To view the use of cookies on this website, go to "Cookie Policy" section.

Terms of Use

The present general terms of use regulate the access and use of the various contents and services included in or accessible to via the website These conditions should be without prejudice to any special conditions which, where necessary, supplement, modify or replace the General Conditions for certain services and content on the Web.

Access and/or usage of this website attributes visitors the condition of user. The use of the Website and any of its services implies acceptance as user, without reservations of any kind, of all of the provisions included in these general conditions and any special conditions, if applicable.

The Web owners may, at any time and without prior notice, modify the presentation and configuration of the same, as well as these general conditions, and introduce new conditions of use. Such changes will be published on the website so that the user is aware prior to use. By utilizing the Web once the general conditions have been modified implies the users acceptance of the modified conditions.

By using the Website, you manifest that you are over eighteen years of age. To use the website, minors must obtain permission from their parents, guardians or legal representatives, who will be responsible for all acts performed by children in their care.

The user hereby undertakes to use the Web Site and the Content or Services incorporated therein in a diligent and correct manner, in accordance with the law, with moral standards, with public order and with the provisions set forth in these general conditions and other particulars that may apply. Consequently, the user is obliged not to use the website or its services and content for illegal or other purposes that may be harmful to the rights and/or interests of SBH HOTELS & RESORTS or third parties, that in any way may harm the normal operation of the Web or services accessible through the same, for the rest of the users, SBH HOTELS & RESORTS and/or its image.

The user undertakes not to introduce, store or transmit through the website or through any of the services linked to it any computer program, data, virus, code or any other instrument or electronic device that may cause damage to the website, to any of the related services or any equipment, systems or networks belonging to the owner of the website, to any user, suppliers or in general any third party.

Furthermore, the user agrees Not to use false identifies or impersonate the identity of others for use of the website or of any of the services linked to the same, including the use, if applicable, of the passwords or access codes of third parties or the use of passwords or access codes in any other way.

With regards to the content (information, texts, images, audio or image files, photographs, designs, etc.), reproduction, copying, distribution, broadcasting, public communication, transformation or modification is prohibited unless authorized by the lawful holders or legally permitted, as well as its use for any type of commercial or advertising purposes other than those strictly permitted.

User Responsibility

Use of the Website shall be the sole responsibility of the user, being exonerated expressly SBH HOTELS & RESORTS from any damage and/or injury to yourself or third parties caused by use contrary to the provisions of these Legal Terms and any specific conditions, if applicable. This responsibility includes the use by the user or any third party of any password or similar assigned for access to the Web, or any of its services.

Notwithstanding the foregoing, SBH HOTELS & RESORTS reserves the right to refuse at any time and without prior notice, access to the Web to those users who breach these general conditions, or other particular conditions if applicable, as well as for the failure to comply with laws, morality and/or public order.

The exclusion of the User shall not signify the renunciation of SBH HOTELS & RESORTS to pursue corresponding legal proceedings or compensations due by law.

Intellectual property

All content included in the Web (articles, text, graphics, photographs, images, logos, videos, audios, databases, etc.) as well as the software and the Web as a whole, are owned by SBH HOTELS & RESORTS in its capacity as the holder of the domain or entitled to use under the third party licensing entity, so its use is prohibited without express permission
The trademarks, trade names, logos and other distinctive signs found on the Web are owned by SBH HOTELS & RESORTS, or this entity has the corresponding license for insertion on the web.

All use and / or exploitation will require the express permission of SBH HOTELS & RESORTS. In the absence of express authorization the user is prohibited from reproducing, distributing, publishing and transform the content and / or trademarks for commercial purposes or financial gain.

The user must use the materials, elements and information accessed by using the Web and all of the corresponding services solely for their own needs, agreeing not to make any direct or indirect commercial exploitation of services or the materials, elements and information obtained through them.

Exclusion of Guarantees and Responsibility

SBH HOTELS & RESORTS agrees to undertake all necessary efforts to ensure the availability and continuity of the Web as well as services related to it. However, SBH HOTELS & RESORTS can not guarantee that the Website and the services linked to it work correctly at all times or that users can access them and use them quickly, without interruption and free from errors. In the same way, SBH HOTELS & RESORTS does not concede any guarantee as regards the suitability and the contents of the web site or related services for the satisfaction of the users specific needs.

SBH HOTELS & RESORTS will act diligently according to generally accepted uses in the sector to prevent the presence at the web site or in any of the services linked to the same, of viruses or other harmful elements that could cause alterations to the computer system or the electronic documents or files of users, but it cannot guarantee the absence of such elements and may not be held liable for the damages that could be caused by the same.

SBH HOTELS & RESORTS does not control or endorse or guarantee the accuracy, quality, veracity, reliability or suitability of the information and services provided or rendered by third parties through the Web. Likewise, it does not control or guarantee the absence of viruses or other harmful elements in the content or services provided or rendered by third parties through the Web.

The use of the Web is at the users own risk, therefore BLUE SEA shall not be held responsible for any for any damages arising from interferences, omissions, interruptions, computer viruses, and telephone breakdown, due to causes beyond its control; delays or blockages in the use of the electronic system caused by deficiencies or overloading of the data processing centre, telephone lines, the Internet system or other electrical systems; nor any other alteration that may occur in the software or hardware of users.

Applicable law and jurisdiction

Spanish law governs the present Legal Terms. SBH HOTELS & RESORTS and the user, by specifically renouncing any other rights that they may be entitled to, are subject to the jurisdiction of the courts and tribunals of the user for any dispute arising from the use of the Web and its services and content or the interpretation, application, compliance or non-compliance of the provisions herein.

In the event that the user resides outside of Spain, SBH HOTELS & RESORTS and the user accept the jurisdiction of the courts and tribunals of Las Palmas de Gran Canaria (Spain), expressly waiving any jurisdiction of their own.


What are cookies?

Cookies are small data files received by the terminal from the website visited and are used to record certain browsing interactions on a website by storing data that can be updated and recovered. These files are stored on the user's computer and contain anonymous data which are not harmful to the system. They are used to remember user preferences, such as the selected language, access details or page personalisation.

Cookies can also be used to record anonymous information about how a visitor uses a site. For example, via which webpage a user has arrived or if an advertising banner was used.

Why does SBH HOTELS & RESORTS use cookies?

We use those cookies that are strictly essential for you to use our Website and browse freely, use secure areas, personalised options, etc. We also use cookies to gather data for analysis of website use. These are used to enhance the user service, measuring the use and performance of the page to optimise and personalise it.

Our websites may also have links to social networks such as Facebook or Twitter. SBH HOTELS & RESORTS has no control of the cookies used by these external websites. For further details on social network cookies or those of unrelated websites, we recommend reviewing their own cookie policies.

Types of cookies

According to the entity that manages:

Own Cookies:

Own cookies are those generated by the page you're visiting.

Third party Cookies:

Third party cookies are those generated by external services or providers such as Facebook, Twitter, Google, etc.

According to their purpose:

Technical Cookies:

Technical cookies are essential and strictly necessary for the web portal to operate correctly and to use the various options and services it offers. For example, those that maintain the sessions, management of response times, performance or validation of options, the use of security elements, sharing contents with social networks, etc.

Personalisation Cookies:

These cookies enable the user to specify or personalise various characteristics of the general options of the webpage, for example, defining the language, regional configuration or type of browser.

Analytical Cookies:

Analytical cookies are used by our web portals to create browsing profiles and discover user preferences so as to enhance the offering of products and services. For example, an analytical cookie controls the geographic areas the user is most interested in, their favourite products, etc.

Advertisement / Advertising Cookies:

Advertisement cookies help to manage advertising spaces based on specific criteria.For example, visiting frequency, edited content, etc. Advertising cookies, via advert management, make it possible to store information on behaviour by observing habits, studying visits and creating a profile of user preferences to offer them advertising in keeping with the interests.

According to duration:

Session Cookies:

Session cookies are those that exist the time the user is browsing the webpage and are deleted at the end.

Persistent Cookies:

These cookies are stored on the user's terminal for a longer period, simplifying the control of the preferences chosen without having to repeat certain parameters on every visit to the website.

Identification of cookies on this site

Cookies used on this site can be treated by us and by third parties which are listed below, with whom we have contracted to provide services for which the use of cookies is required:








How to disable or delete cookies?

To comply with the law, we must ask for your permission to manage the cookies. Should you decide not to authorise the processing by expressing your disagreement, we will only use the technical cookies, as they are essential for browsing our website.In this case, we will not store any cookies. If you continue to browse our website without withholding your authorisation, this implies acceptance of their use.

Please bear in mind that if you reject or delete the browsing cookies on the SBH HOTELS & RESORTS website we cannot store your preferences, some characteristics of the pages will not be operational, we cannot offer you personalised services and every time you browse our website we will have to ask you again for your authorisation to use cookies.

If you still decide to modify the configuration of your access to the webpage, you should know that it is possible to delete the cookies or prevent this information being recorded on your system at any time by modifying the configuration parameters of your browser:

Configuration of Internet Explorer cookies
Configuration of Firefox cookies
Configuration of Google Chrome cookies
Configuration of Safari cookies

These browsers are subject to upgrades or modifications so we cannot guarantee they will adapt fully to your browser version. To avoid this, you can directly access your browser options which are usually to be found in the Options menu, in the "privacy" section. (Please see the help section of your browser for further details.)

What does it mean to accept cookies?

If you accept our cookies, we can improve the websites of SBH HOTELS & RESORTS to offer you optimal access and a more efficient, personalised service. And you can configure your browser to establish that only trusted websites or the pages being browsed at the time can manage cookies, enabling you to select your preferences.

By publishing this policy, SBH HOTELS & RESORTS demonstrates its commitment to current law on the use of cookies, providing you with information so you can understand what type of cookies we use and why we do so. In this way, we aim to act transparently as regards the data processed in browsing our website from your system.

This policy is regularly reviewed to ensure it is up to date, and is therefore subject to modifications. We recommend you visit this page regularly and we will inform you of any related update.